IT service pricing for companies

Because they would be misleading. The price depends on the number of devices, servers, the required response time and the scope we take over. These vary so much from company to company that a single figure would fit almost no one. Instead, after a short phone call or an on-site visit we tell you the exact amount, which then holds and does not change.

Put simply: if you do not want to deal with IT at all, it is the retainer. If you know what needs doing but lack the hands for it, it is a specialist for an agreed amount of time. If you are handling one specific thing with a clear end, it is a project. Licences and add-ons are added to any of these. At the consultation we will tell you what makes sense in your case.

Yes. Employees report issues directly to us, by phone or e-mail, and we resolve most of them remotely. IT support is part of both managed IT and IT outsourcing.

Yes, and it is common. A typical company has IT management on a retainer, Microsoft 365 licences per user on top, and once a year a security audit as a separate project. You can equally combine a retainer with a specialist who comes to you two days a week.

We will get back to you as soon as possible. For smaller companies we can give a rough price during the first phone call, for larger ones and for projects we arrange an on-site visit and prepare a written quote based on it.

No. We provide the no-obligation consultation and any on-site visit free of charge. If you decide on a different solution, you owe us nothing.

No, we bill by the minute. If a technician spends 12 minutes on an intervention, you pay for 12 minutes. For the many small tasks that come up during a month, this makes a fundamental difference compared with billing by the started hour.

Our services are built for long-term care, because that way we can prevent problems, not just put out fires. One-off work we handle as a project with a price set in advance. If you need a one-off intervention, call us and we will tell you straight away whether and on what terms we can do it.

We set the price by scope after an initial consultation or on-site visit. You get it in writing in advance and it holds for the agreed scope of work.

Per user or per device monthly, separately from our work. We pass licences on at the manufacturer's purchase price, so you can see how much the software costs and how much our management. If the number of employees changes, the amount is adjusted.

We set up data backup based on where your data lives, on the server, on computers or in Microsoft 365. You pay for the backup tool licence and storage, while monitoring the backups is part of managed IT.

The agreed retainer holds as it is in the contract. It only starts to change when the scope changes significantly: a branch, a server or ten new employees are added. Even then we agree the new price in advance, never retroactively through an invoice.

The scope of services is the same. With flexible care you have a lower monthly fixed fee and an agreed allowance of hours; whatever you use beyond it we bill by the actual time. Complete care has a higher fixed fee but no extra billing: you pay the same amount regardless of how much work the month brings.

Yes, we set the scope by real need and smaller companies make up part of our clients. With five computers the retainer will be significantly lower than with thirty. What matters is that you have backup, security and someone who picks up the phone covered.

The terms, including the length of cooperation and the notice period, are in the quote and the contract; they are not in fine print and we go through them with you before signing. We are happy to tell you the specific terms at the consultation.

You do not have to choose. We can complement them where they cannot keep up or lack the expertise, for example taking over servers, security and monitoring while they handle users. We can equally cover their holiday or sick leave. See the IT specialist for an agreed amount of time.

We state prices in quotes without VAT, as these are services for businesses. On the invoice, VAT is stated separately at the applicable rate.

Yes. If your company falls under the cybersecurity legislation, we can help with putting measures in place and with documentation. Start with a GAP analysis or take a look at the NIS2 overview.