IT Outsourcing for companies

Need an IT expert, but not for the whole week? We look after your IT on site at your company, in the scope that makes sense for you. We keep things running even during holidays and outages.

Get a free quote +421 948 07 97 07

30 years of IT experience ISO 27001 and 9001

How does IT Outsourcing work?

IT Outsourcing with us means one simple thing: we agree how much time your IT workload really needs, and within that scope we look after your IT on site at your company. It can be every working day, three days a week, a few hours a month or one specific project. We take care of continuity, so you are never left without IT, not even during holidays. That is the main difference from an in-house employee.

What can an IT specialist get done in the agreed time?

One day a week covers a different workload than three. We set the scope to match the agreed time.

People and their equipment

New employee onboarding: laptop, account, e-mail, access
Employee offboarding: revoking access and backing up data
Forgotten passwords and locked accounts

When something stops working

The printer, Wi-Fi or e-mail is down
A slow computer or a freezing program
An internet outage, including dealing with the provider
It also works as IT support and a helpdesk for your employees, within the agreed scope

Servers and the company network

Checking the state of servers and free capacity
Operating system updates
Wi-Fi coverage and network devices

Data and backup

Checking that backups are actually running
Testing data recovery from backup
Shared folders and access rights

Order and documentation

Inventory of devices and software licences
Documentation of the network, settings and access
Tracking the validity of licences and contracts

Larger projects

Office relocation and moving the IT
Bulk replacement of computers
Migration to the cloud or to Microsoft 365

This is a selection from a typical workload, not a full list. If you are looking for us to take responsibility for the running of your IT as a whole, take a look at IT management.

In what scope can this run?

Four forms of cooperation depending on what you need right now. They can be combined and changed.

Days per week up to every day

Reinforcing the IT team

We add capacity or expertise to your IT team. Agreed days per week, from a single day up to every working day.

One-off

Project delivery

A specific project with a clear end: a migration, opening a branch, replacing infrastructure or implementing NIS2. The specialist works on site with you until handover.

For a period

Cover for your IT person

Cover during parental leave, long-term sick leave or the notice period of your administrator, until the situation is resolved.

Monthly volume of hours

Hours as needed

For smaller companies with an irregular workload. An agreed volume of hours that you draw on as the situation requires.

The forms can be combined and changed. You do not have to decide in advance: during a consultation we go through your workload and tell you what makes sense.

IT Outsourcing or IT management?

We provide both services and they are often confused. The difference is in what we are responsible for.

	IT Outsourcing (this page)	IT management
What we are responsible for	Carrying out the work professionally within the agreed time and scope	Making sure your IT works
What you are buying	The specialist's time and expertise	An outcome: IT that works, is secure and is monitored
Where priorities come from	From your workload, we agree them in advance	We set them on an ongoing basis, based on the state of the infrastructure
Presence at your offices	Regular, agreed days or hours	As needed, whenever the situation calls for it
Typical situation	We know what needs doing, we are short of hands	We do not want to deal with IT at all, we just want it to work

They can also be combined, for example a specialist two days a week at your offices plus server monitoring and administration from us. It is a common arrangement, and during a consultation we will tell you whether it makes sense in your case.
See IT management →

Not sure which service is the right one for you? Send us a no-obligation enquiry, we go through your workload and tell you what makes sense.

Get a free quote Have a question? Message us →

When do companies need IT Outsourcing?

Most companies recognise themselves in more than one.

IT is someone's side job

You have no IT department, so the computers are looked after by the bookkeeper, the office manager or the handiest person on the team. They do what they can, and at the expense of the job you actually hired them for.

You cannot find an IT person

Experienced IT specialists are in short supply. Recruitment drags on for months, and when the person does not fit, you are back to a notice period and another hiring round.

Not enough IT work for a full week

You need an IT person, but not five days a week. A permanent employee would be overpriced and would have nothing to do half the time.

Your IT person cannot keep up

You have your own administrator, but they are firefighting and never get to the planned work. Or they lack one specific area of expertise. We will not replace them, we add capacity where it is missing.

Your IT person is away long term

Parental leave, long-term sick leave or notice. We will cover the period until they come back or until you find a replacement, without your IT standing still in the meantime.

The company grew, the IT did not

The infrastructure dates back to when there were five of you. People, offices and systems have been added, but nobody has looked after IT systematically.

Why IT Outsourcing works out better for companies?

You pay for a full-time employee in full, even when you really only need them part of the week.

	In-house employee	IT Outsourcing from us
What you pay for	A full salary even when there is nothing to do	Only the time you really need
Cover during sick leave and holidays	None, IT stands still	We arrange a stand-in
Recruitment and risk	Months of searching, a notice period if it goes wrong	Resolved by agreement, not by dismissal

For a workload of a few days a week you pay a permanent employee in full, including time you will not use. We adjust the scope to what the company really needs.

What do companies worry about most?

Three worries we hear most often. Click to find out how we address them.

?“We would get locked in with a supplier and never get out.”

Licences, domains and cloud accounts are held in your company's name, not ours, and the documentation stays with you even after the cooperation ends. We want you to stay because you are happy.

?“It will work out more expensive than our own employee.”

You pay only for the time you really need, with no contributions, holiday, sick leave or recruitment. For a workload of two days a week you would be paying a permanent employee for five days to do two days of work.

?“They will not know our company the way our own person does.”

We work with the regular presence of the same specialist and we document your environment. That is why, when they are on holiday, we can send a stand-in who does not start from scratch.

Does this sound like the solution for your company? Get in touch with no obligation and no pressure. We will prepare a quote tailored to your workload.

Get a free quote Have a question? Message us →

How do we start?

1 Free consultation We talk through the workload you have and how much time it really needs.

2 Proposed scope and price You get a specific model of the scope, together with a price.

3 Introduction and onboarding You meet your specialist and agree the first priorities.

4 Ongoing cooperation The scope can be adjusted at any time as your workload changes.

Why ISO 27001 matters for this service?

You are letting an outsider near your company systems and data. Most IT companies hold only ISO 9001, which covers process quality. We also hold ISO 27001, the information security standard, audited externally every year.

Named access Everyone has their own account. It is always traceable who worked with your system and when.

Confidentiality and data protection Bound by contract and by internal rules that are audited every year.

Documented interventions Settings do not sit in one person's head, which is why we can send a stand-in who does not start from scratch.

An advantage for your own audit For NIS2 and ISO 27001 alike, a certified supplier is a plus. NIS2 GAP analysis →

IT HELP technician managing and protecting a company network

What you can count on

You are never left without IT, not even during holidays or outages.

The scope can be increased or reduced by agreement as the workload changes.

No recruitment, contributions, holiday or sick leave to deal with.

If the person is not the right fit, we resolve it by agreement, not by a dismissal process.

The documentation of your IT stays with you even after the cooperation ends.

There is a team behind the specialist, they are never alone with a technical question.

Answers for everyone who decides on IT

More than one person decides on IT. Each of them has a different question, and we have an answer for every one.

IT manager

Capacity and expertise

We add capacity or expertise where the team cannot keep up.
You are never left without IT, not even during holidays or outages.
There is a team and a documented environment behind the specialist.

Finance department

Predictable cost

The cost is known in advance, based on the agreed scope.
No contributions, holiday, sick leave or recruitment.
The amount on the invoice matches the quote.

Management and procurement

Trust and compliance

ISO 27001 and 9001, contractual confidentiality, named access.
Response within 30 minutes and a call-out within 2 hours in an urgent case.
Documentation for a tender process on request.

Why IT HELP?

We are not your typical IT people. We look after your technology with real expertise and a human approach, and we speak a language you understand.

30years on the market

ISO27001 & 9001

4cooperation models

We can arrange a specialist above all in Bratislava, Trnava, Nitra and Trenčín. For more distant locations we agree on the arrangement individually.

Companies of every size trust us

From multinational corporations to institutions. We have looked after their IT for years.

Embassy of the USA
Embassy of Egypt

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And many more. Join them

Verified partnership

“Jungheinrich, a worldwide corporation that also has a subsidiary in Slovakia, has worked with this team for 27 years. They look after our network, which currently has more than 150 computers, in an exemplary way and to our full satisfaction, as this long partnership shows.”

Chief Financial OfficerJungheinrich s. r. o. 27 years of partnership

Our partners

Frequently asked questions

What is the difference between IT Outsourcing and IT management?

The difference is in responsibility. With IT Outsourcing you get the time and expertise of a specialist for an agreed scope of work, and the priorities come from your own workload. With IT management we take responsibility for making sure your IT works, and we set the priorities on an ongoing basis. Both services can also be combined.

What if we need work done outside the agreed time?

We can step in outside the agreed scope as well, and that work is billed on top of the agreed time. If it happens regularly, it is usually better to increase the scope or to add IT management, where availability is handled differently.

How much does it cost?

The price depends on the model and scope you choose: whether that is a regular presence, days per week, a monthly volume of hours or a project. After a short consultation, in which we go through your workload, we prepare a tailored quote with no obligation.

What is the minimum we can start with?

We set the scope according to real need. Smaller companies usually start with a smaller monthly volume of hours, and we adjust it gradually as the workload develops. We will tell you the specific minimum during the consultation.

What if the same specialist is not available at some point?

We take care of continuity. Unlike an in-house employee or a freelancer, with us one person being away does not mean your IT being down. There is a team and a documented environment behind the service, so the stand-in does not start from scratch.

We have our own IT administrator, does this still make sense for us?

Yes, it is one of the most common uses. We do not replace them, we add capacity where they cannot keep up, or expertise they do not have. We can equally cover their holiday, sick leave or parental leave.

Can the scope be changed during the cooperation?

Yes. The models can be combined and adjusted, from two days a week to three, from a volume of hours to a regular presence and back again. Companies grow and their IT workload changes, and we plan for that.

What if the person assigned to us is not the right fit?

We resolve it by agreement and by replacing them. With your own employee that would mean a notice period and a new hiring round; with us it is an organisational matter. The environment is documented, so their successor gets up to speed quickly.

How is confidentiality and access to our data handled?

Confidentiality is part of the contract. Beyond that, we follow the ISO 27001 standard: every specialist works under their own account, access is assigned by name and interventions are logged, so it is always traceable who worked with your system and when.

What kind of work can the specialist handle?

We agree the scope in advance, typically the administration of computers and servers, networks, user accounts, backup, Microsoft 365 and everyday IT support for users (helpdesk). If a specialised area is needed, we can bring in colleagues from the relevant team.

Do you also cover locations further away?

A regular on-site presence is easiest to arrange in Bratislava, Trnava, Nitra and Trenčín. For more distant locations we agree on the arrangement individually, and sometimes a combination of on-site presence and remote work makes more sense.

How quickly can you start?

It depends on the scope and current availability. We can usually schedule a consultation within a few days, and for a smaller scope we can start quickly. We confirm the exact timing when we agree the scope.

Can you help us with NIS2 as well?

Yes. If your company falls under the cybersecurity act, we can help with implementing the measures and with the documentation. Start with a GAP analysis or take a look at the overview on the NIS2 page.

What do companies that entrusted us with their IT say?

They once faced the same decision. We have been looking after their IT for years.

“Jungheinrich, a global group with a subsidiary in Slovakia as well, has been working with this team for 27 years. They take exemplary care of our network, which currently has more than 150 computers, to our complete satisfaction, as this long cooperation shows.”

Chief Financial OfficerJungheinrich s. r. o. · 27 years

“We have found a responsible partner in information technology. Cooperation in this field is about trust and expertise. This company demonstrates both. Speed of response, professionalism and a human approach are the calling card we encounter every time. We are glad to have found a team of professionals we can rely on.”

IT Manager Production and InfrastructureBNP Paribas Cardif poisťovňa, a. s.

“Our cooperation began in 2012. The strengths of this company include responsibility, reliability and precision. Our cooperation on comprehensive IT management continues to this day and we are convinced we will keep developing it.”